"At Neuro Physio Scotland, our purpose is to help people living with neurological issues reach their maximum physical potential, and have a better, more fulfilling, quality of life."

Kenny Thoms, Director & Specialist Neurological Physiotherapist

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HOW CAN WE HELP?

By applying our specialist skills, and using the latest technology, we provide flexible, empathetic and trusted support. We build relationships with our clients, and their families, maximising their potential to achieve stretching but realistic functional goals. Together we can increase well-being, resilience, confidence and fulfilment through achieving greater physical independence. 

We're searching for a Practice Manager.

Neuro Physio Scotland was founded in 2011 as a group of independent physiotherapists who specialise in the treatment of neurological disorders that affect the brain or spinal cord. With a team of qualified Neuro Physiotherapists based throughout the country, Neuro Physio Scotland offered paid treatments to clients in the comfort of their own homes, and occasionally in rented clinic space. In terms of plans for the future, Neuro Physio Scotland may open a permanent clinic in Glasgow as their case numbers grow. To support the continued growth of the business, a full-time, permanent Practice Manager is required. Reporting to Founder and Clinical Director, Kenny Thoms, this newly created position will occupy a hybrid role – client facing, whilst providing robust administrative and back-office support. As Practice Manager your key duties will include (though will not be limited to):

INBOUND CALLS

Handling a variety of patient enquiries by phone, email, social media.

Dealing with people with an array of medical conditions sensitively, efficiently and with empathy.

Workflow Management

Ensuring clients complete all paperwork ahead of their scheduled appointments.

  • Helping Physiotherapists to organise their appointments, book clinics, rent space, etc.
  • Being the subject-matter-expert on the in-house Practice Management software
  • Analysing trends and gaps in the current workflow (both from a staff and client perspective) and making improvements where appropriate
  • equipment monitoring

    Ordering essential equipment and ensuring this is delivered to the correct location on time.

    Maintaining and monitoring the client equipment loan system, ensuring equipment has been couriered between clients or to a clinic on time.

    Office Administration

    Support Clinical Director on the monitoring of staff holidays, employment checks, and more.

  • Helping to manager Clinical Director’s diary, taking messages and writing correspondence in his absence
  • Creating file-sharing processes and communicating meeting minutes & internal news
  • Supporting Marketing Consultant on ad-hoc marketing
  • Preparing invoices and quotes using Practice Management Software, liaising with Bookkeeper
  • Facilitating the move from paper files to online
  • To be considered in this role you must be able to demonstrate:

    • At least 3 years of experience in an Office Management role, ideally with experience from the medical or healthcare sector
    • Great communication skills – both written and verbal
    • An excellent telephone manner with the ability to communicate compassionately yet efficiently
    • First-class IT skills, with the ability to pick up new programs with ease
    • A track record of process-improvement
    • A basic understanding of invoicing and ordering
    • A basic understanding of social media
    • The desire to work in a fast-paced environment, managing multiple projects simultaneously


    This is a fantastic opportunity to join a great team where your contribution will make a huge difference. Due to the nature of the role, you must be able to drive and have your own car.

    Whilst the position is home-based to begin, you may ultimately end up working in a clinic in Glasgow so must be able to commute.

    WHAT PEOPLE SAY ABOUT OUR TEAM...

    "I have worked with several Physiotherapists within the NeuroPhysio Scotland team between Glasgow and Edinburgh and have always been met with dedicated, knowledgable, and caring clinicians. Neuro-physiotherapy is a specialist area of physio and I know from experience how essential this service is to the patient. I have been delighted and equally amazed at the results this team of physiotherapists have had with their patients."
    Mhairi Friel
    Orthotist
    "I would highly recommend Neuro Physio Scotland as they are all passionate and highly experienced physios dedicated to reducing the disability as a result of neuro conditions.

    They look at the 'whole person' in a caring and empowering way, and I have always had fantastic feedback from clients who have been working with Cassie and Kenny. I wouldn't hesitate to refer to them."
    Shona Houston
    Musculoskeletal Physio

    CONTACT US

    For more information about this fantastic opportunity, please contact Fiona Todd today!

    Alternatively, you can apply directly with our application form.

    Thank you.

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