This is one of those genuinely exciting opportunities that come along rarely in a career. Denholm Associates is delighted to have been retained by a dynamic entrepreneur who is launching a challenger broadband provider (ISP), on a mission to disrupt the UK market by delivering broadband that is fit for the copper switch off, by placing their team and customers first. They have decided to reward customers for loyalty and provide clear, transparent customer service as a basic supply that people deserve. So, they are on a mission to get rid of those long calls spent ‘on hold’, sneaky price increases and confusing jargon. Whether their customers are streaming, gaming, chatting, surfing or socialising, they have them ‘covered’.
They have just raised their first round of impressive investment, are partnered with BT Wholesale & CityFibre, have a world class tech team and a clear path to profitability that doesn’t compromise the wellbeing of their staff or their customers’ experience.
You would be responsible for the Customer Services team, from the initial recruitment, through training, to live delivery. You would be tasked with identifying how they can continuously improve their interactions with customers, managing the third party relationships and associated infrastructure, so that they can provide a service to their customers and identify potential challenges the customer service teams will face, while creating solutions for them. You would have the chance to put into place the processes and templates which will guide this venture to success. Curiosity and innovation will be key.
I would love to tell you more, so please do get in touch.