If you are a customer focused and experienced digital analytics expert, we want to hear from you! We currently have an excellent opportunity with one of our clients, a retail bank, who are looking to recruit a Digital Analytics Manager to join their Analytics team.
In this role you will manage the day to day running of the digital tagging environment with a core responsibility of maintaining the capability to provide accurate measurement, analysis and/ or interpretation of website performance so that key stakeholders have the insight required to support confident decision making and drive effective change.
Key responsibilities will include, but are not limited to:
- Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.
- Maintain and renew a deep knowledge and understanding of the organisation’s policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards.
- Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment.
- Support digital channel management by analysing best practices through competitive bench-marking, customer insights, A/B testing, feedback from cross-functional partners, and site feature/functionality enhancement.
- Data collection and analysis
- Support collection of business requirements using a variety of methods such as interviews, document analysis, and work-flow analysis to express requirements clearly and succinctly.
- Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.
Key skills and experience we are looking for:
- Managerial experience, basic experience of coordinating the work of others
- General education, University (First Degree)
- Customer focused approach
- Someone who can work without supervision and provides technical guidance when required on analysing the business requirements that IT solutions must meet
- Risk Management, someone who can identify, assess, prioritise and manage risks without supervision and provides technical guidance when required.
- Someone who can build partnerships and works collaboratively with others to meet shared objectives
Sound like you? If so, we’d love to discuss in more detail!
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