If you are looking for a Business Development role in a company you can represent with pride and conviction, where you can hone your team leadership skills, then this role is for you. Over 20 years ago, our exclusive client set out to challenge the property management market and has been delivering world class, fully transparent and personalised factoring services ever since, with consistently excellent customer reviews.
Role:
Reporting to the Commercial Director, this position has responsibility for leading and motivating the Business Development team to create a best-in-class customer service delivery model. This includes responsibility for the development, delivery and ongoing management of their customer excellence charter, and responsibility for team coaching, development, and training; ensuring their People have the relevant skills to effectively deliver our approved processes. Hybrid working is available.
Main responsibilities:
- Sales Funnel:
- Responsible for the business’s sales funnel to ensure maximum conversion rates
- Working closely with the Commercial Director, identify and prioritise developer, transfer of business and acquisition targets, maintaining a commercial and pro-active approach to customer acquisition
- Team leadership and management:
- Successful functional team leadership
- Recruitment support for functional team members
- Responsible for role profile development for each functional team member
- Responsible for the setting of six-monthly and annual team and individual performance objectives
- Ensure six-monthly and annual performance reviews are effectively completed with direct reports
- Working closely with the Commercial Director and People team, ensure team training and development plans are strong and effective
- Working closely with the Marketing team, ensure regular cross-departmental internal communications
- Coaching & Development:
- Working closely with the Commercial Director and People team, responsible for the development, delivery and ongoing management of the business development elements of their learning and development programme
- Responsible for establishing a coaching and development culture, promoting and investing in learning and development across the business development team
- Responsible for talent development across the business development team
- Customer Experience/Engagement:
- Working closely with the Head of Property Management, input into the development, ongoing management and delivery of their customer excellence charter
- Working closely with the Technical Services team to ensure technical accuracy and governance across all business development procedures
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- Working closely with the Marketing team to ensure all customer communications and touchpoints are clear, transparent and considered
- Routinely assessing and identifying opportunities for continuous improvement initiatives, which deliver improved customer satisfaction and referral rates
- KPI’s:
- Acquisition opportunities (monthly target)
- Sales conversion rate (monthly target)
- Fee income generated (% delivery vs targets)
- Customer acquisition (annual target)
- Direct report delivery of annual performance objectives (% delivery vs targets)
- Team retention (% delivery vs targets)
Specific skills, capabilities & requirements:
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- Minimum 5 years’ business development experience, ideally at a promoted level
- Proven track record in effective team leadership and management
- Ability to set and manage targets – both personally and for direct reports
- Strong communicator
- Excellent presentation skills
- Ability to demonstrate an analytical and solution-focused approach to business challenges
- A basic understanding of property management industry, with the desire to learn more
- A sound commercial outlook, with the ability to interpret data and make fact-based decisions/recommendations
- Full, clean UK driving license
