If you’re an enthusiastic, personable Senior Account Manager who has a passion for delivering fantastic service to clients, being involved in all aspects of the business and project journey, we want to hear from you. Denholm are delighted to be working with one of the foremost strategic content marketing agencies who specialise in the financial services sector, delivering exciting creative projects to global clients – including many in the USA.
This new role to the agency comes with considerable scope for development and learning, inputting into a wide variety of projects across all content channels.
You’ll be supporting a friendly team who are excited about the opportunities ahead, as they strive to deliver creative and effective content marketing strategies and solutions for clients.
What you’ll be doing:
Working with the financial team to ensure smooth delivery of excellent service to client accounts, to achieve or exceed retention, revenue and account profitability targets with responsibilities including:
- Work with team and internal stakeholders to ensure content marketing solutions and service delivery achieves the highest levels of client satisfaction at all times, as identified by client satisfaction surveys.
- Develop creative briefs and oversee all creative output and ensure measures are in place to critically appraise work before client review.
- Pre-empt and/or troubleshoot and resolve any concerns or areas of client dissatisfaction.
- Qualify all opportunities and co-ordinate internal stakeholders to develop winning creative solutions and ideas to present to prospects and clients.
- Lead management and process of client tenders and pitch development, bringing in the support of internal stakeholders, as required.
- Manage and process client billing and resolution of any invoicing issues or delays.
- Identifying suppliers, screening them for suitability and negotiating terms/SLAs.
- Ensure all projects across the account team are delivered on brief, on time and on budget, using well-defined internal/external briefing, scheduling and communications.
Who we’re looking for:
- Minimum 3- 5 years of account team experience in a BTL/integrated agency environment, preferably with a strong track record in financial services.
- Experience in a content marketing agency is highly desirable.
- Degree or CIM educated (or similar recognised marketing or publishing qualification).
- Consultancy approach to service delivery at a strategic level.
- High standards of numeracy, to support budgeting, forecasting and profit reporting.
- Computer skills: word processing, spreadsheet, presentation, Microsoft Project. Ability to adapt to in-house project management systems.
- Selling and negotiation skills.
- Strategic/analytic in outlook with ability to interrogate briefs and creative outputs.
- Ability to successfully co-ordinate a variety of projects across multiple clients.
- An accurate and systematic approach to work.
On top of great growth opportunities and an inclusive culture, this position comes with a strong salary package, healthcare, and other lifestyle benefits.
If that sounds like your perfect next move, apply today!
