Head of Customer Journey
Competitive Salary plus benefits
An organisation who is famous for attracting people all over the world to visit their sites in Scotland is looking for a Head of Customer Journey to join an established marketing team.
This is a newly created role and a very exciting time to be joining as the business are going through a period of renewal. You will be responsible for growing audience participation across their sites, increasing income and growing the company brand.
You will have a customer focused approach and act as an internal consultant to the different departments within the organisation.
In this role, you will:
- Work closely with the front-line teams to ensure there is consistency throughout the customer journey and brand standards
- Identify, adapt and bring examples of best practise leading to measurable improvements in the customer journey for both online and offline channels
- Partner with the CRM and Ticketing departments to develop a strategy that maximises customer engagement and loyalty
- Analyse customer data to create customer trends and market sizing models
- Work with UX consultants and agencies to ensure the website is optimised for various user journeys
To be considered for this role, you will have:
- Experience working in a strategic and leadership role within marketing/digital/research
- A background in data and insights with a focus on customer journey/user experience
- A commercial focus with experience of growing income
- Planning experience or overseeing a significant cultural change/programme
- Strong communication skills
You will be offered a competitive salary and a great benefits package which includes flexible working and a generous pension contribution.
If you would like to apply for this exciting opportunity, please send an updated CV to Amanda@Denholm or give me a call for more information.
Find out more...
If you'd like more information on this opportunity, please get in touch today!
Amanda Kho, Consultant
Call 0141 212 2728
Apply Now: Head of Customer Journey