Customer Experience Insight & Research Manager

Central Belt or South East


£65k - £70k base, plus extensive package

Is customer experience your passion? Are you looking for a new and exciting challenge in your career? If so, we'd love to speak to you!

Denholm is working on a fantastic opportunity for a Customer Experience Insight and Research Manager for one of our financial services clients, based in the Central Belt of Scotland, or the South East of England. You will live and breathe customer and ensure the voice of the customer is heard and understood. 

You will be responsible for the production and management of vital customer intelligence to generate compelling conclusions, ensuring the business has a rich understanding of current customer experience performance and the areas where improvement is needed. Accountable for insight production, you will work closely with the Customer Journey and Customer Office teams, to develop actionable customer insight and be able to package and communicate this in a way that drives action.

Key experience needed in this role:

  • Have expert knowledge and experience in setting up and managing of a variety of research methodologies and customer feedback solutions through which to conduct customer research and testing
  • Have a developed knowledge and practical experience of insight and data analysis techniques 
  • Have a proven track record of delivering actionable insight and improvements off the back of understanding the customer and business opportunities better.
  • Have a strong understanding of how to leverage existing customer understanding & feedback tools and methods to solve business problems
  • Have experience of providing guidance, expertise and recommendations to senior and executive leaders
  • Have experience of structured thinking and logical reasoning and the ability to translate this through management information; dashboards and analyses for consumption across the business including governance meetings and external regulatory bodies.

Sound like you? If so, please get in touch to discuss further. 


Find out more...

If you'd like more information on this opportunity, please get in touch today!

Jonathan Watt, Principal Consultant

Call 0131 553 9314

Apply Now: Customer Experience Insight & Research Manager