Denholm Associates is delighted to be partnering with one of the UK's largest and most successful Personal Insolvency Practices, working to fill a unique role within the organization. Based in Glasgow, but with the flexibility for remote working, the Resource Planner will work closely with the Sales Director to forecast the resources that will be necessary to ensure that the business targets can be met over the coming months.
You will use your forecasting and analytical skills to improve operational efficiency, recording business and resource changes and fluctuations. You will produce shift management reports to help optimize future team performance. Your communication and customer service skills & experience will maximise delivery, ensuring key performance indicators and data are used to further develop the already-exceptional customer focus for which the company is recognized.
Your abilities using workforce management systems and Excel will be vital to aid the modelling and scenario planning that is an intrinsic part of why the company has made such a dynamic impact on this growing market. This is a new and very exciting opportunity for you to make a direct impact on the company's future success.