Welcome to Edrington
Edrington is the home of exceptional spirits
Our portfolio includes some of the world’s best-loved Scotch whiskies and other spirits. Founded in Scotland in 1861, today our business and our brands reach people around the world.
160 years of exceptional spirits
Edrington is headquartered in Scotland with global presence in its wholly owned and joint venture companies. We own our route to market in 15 countries and distribute our brands to more than 100 countries around the world through joint ventures and third-party agreements.
A unique ownership model
Edrington’s ownership model is unique in its industry. The origins of our company stretch back more than 160 years to 1861, when William Robertson founded the Robertson & Baxter company in Glasgow.
One hundred years later, his granddaughters formed a charitable trust to own the business. Elspeth, Agnes and Ethel Robertson wished to use the future success of the family business to extend the support they had given to charities in their lifetimes.
Today, Edrington’s principal shareholder continues to be The Robertson Trust, and the Trust has now given £322 million to charities in Scotland.
This is who we are.
These were the words chosen by our employees when we asked them to tell us what makes Edrington a special company. These principles govern the way we do business and drive our success, enabling us to give more to society.
Giving
Our central purpose is giving.
Giving more to our people. Giving more to consumers in the quality of the spirits we produce. Giving more to our shareholders and our partners in business.
Ultimately, we strive to give more to society as a whole.
Respect
We will act with respect towards our colleagues, our partners, our competitors and the communities in which we operate.
Integrity
We will embed integrity into the decisions we make and the way we run our business every day.
That means we will be honest, trustworthy and strive to be a good corporate citizen.
Excellence
We will strive for excellence in the way we go about our work.
We will aim for excellence in every drop of every spirit we produce.
Edrington is working with the world's first science-based corporate standard to reach Net Zero by 2045
Edrington was created to be a company that makes a positive contribution to the communities where we live and work. We have worked for more than 160 years to build a responsible and sustainable business that respects the environment around us.
We are working hard to embed sustainability across our entire business. We depend on our people, our suppliers and partners as the climate crisis demands action from us all.
Edrington was created to be a company that makes a positive contribution to the communities where we live and work. We have worked for more than 160 years to build a responsible and sustainable business that respects the environment around us.
We are working hard to embed sustainability across our entire business. We depend on our people, our suppliers and partners as the climate crisis demands action from us all.
Make a world of difference
Senior Ecommerce and DTC Operations Manager
The Senior Ecommerce and DTC Operations Manager contributes to the DTC strategy for The Macallan and is responsible for the planning, delivery and operational management of the brands’ e-commerce and DTC capabilities.
The Senior Ecommerce and DTC Operations Manager ensures the seamless day-to-day operation of the eBoutique and DTC platforms, measurement of their performance, delivery of agreed KPIs and ownership of the roadmap of improvements to ensure it delivers a best-in-class experience for consumers.
The role is focused on ensuring we have effective and efficient capabilities across our priority DTC channels around the world, aligned to our DTC strategy.
- Contribute to the setting of The Macallan’s e-commerce strategy in collaboration with the Head of DTC and Brand Leadership team
- Build Ecommerce capability including promotion, website experience, technology platforms, transaction and stock management, supply chain and fulfilment, working with external partners as required
- Leadership of the in-house E-Commerce Team, including DTC experience, operations and fulfilment and Marketing of our E-Commerce proposition
- Focusing primarily on the owned DTC e-commerce capability, effectively manage communications with regions/markets where local e-commerce capability exists, with the objective of maximising alignment.
- Establish, manage and mature The Macallan’s DTC capabilities, globally, including CRM, Ecommerce, Consumer Service and Digital Marketing
- Lead the team to support the stock management, consumer fulfilment, tools, training and processes for our other DTC channels including owned retail and Private Client Relationship Management
- Establish and lead project teams to drive forward critical elements of our DTC capability and experiences
- Performance management of external suppliers and partners, in support of developing and evolving our DTC capabilities
- Practical experience, commensurate to this level of role, delivering end to end Ecommerce / Digital capabilities
- Experience in managing DTC channels in a branded consumer goods category.
- Awareness of the luxury brand landscape and in touch with the varying approaches being taken across Direct-to-Consumer channels by luxury brands
- Exemplary project management and change management skills. Experienced in organising, planning and executing large, complex projects from vision through implementation and successful transition to Business-as-Usual operation, involving a diverse range of internal and external stakeholders
- Experience of managing multiple third-party partners and holding them to account on costs, timings, quality and overall delivery
Apply.
If you’d like to find out more about this fantastic new opportunity with Edrington, please get in touch with Denholm Associates today.