Movers & Shakers: Sorya Kousourou joins Golden Charter as Chief Commercial Officer

After another successful search conducted by Denholm Associates, Golden Charter have announced the appointment of Sorya Kousourou as CCO.

“We have strengthened our senior leadership team with the introduction of a newly created Chief Customer Officer role.

Sorya Kousourou brings over 20 years of marketing, digital transformation and customer experience expertise from companies including Tesco Bank, Sainsbury’s Bank, Cheque Centre & HBOS to the role. Sorya will use her previous experience to create innovative strategies that deliver tangible value to Golden Charter customers.

Completing our senior leadership team, the CCO will focus on championing customer needs, enhancing product offerings and strengthening relationships in the competitive funeral planning sector.”

“Sorya’s appointment signifies a pivotal moment of growth for Golden Charter as we strengthen our leadership team. We’re looking forward to Sorya bringing her wealth of experience and a fresh perspective to Golden Charter to continue enhancing our customers’ experiences.”
Charlie Norman, Chief Executive

Sorya added, “I’m honoured to join Golden Charter, a business with a rich heritage and strong customer focus. I’ve been warmly welcomed by the team and impressed by the passion and customer-centric culture.

“Reflecting on the essential service of funeral planning, which offers peace of mind and support for families, reinforces the meaningful impact Golden Charter has. Looking ahead, I aim to expand our reach and enhance customer experiences even further, adapting to evolving needs with inclusivity and trust at the forefront.”

Sorya’s appointment closely follows the addition of Stuart McWhinnie as Chief Technology Officer in April, tasked with driving technological transformation, and Jill Hood as Chief Marketing Officer, overseeing our marketing and brand strategy development. All three appointments were through Denholm Associates.

Explore the expertise behind the appointment

Sorya Kousourou joined Golden Charter in the newly created Chief Customer Officer role, bringing together customer experience, digital transformation and commercial leadership at an important stage in the business’s growth. Explore Denholm’s work across Professional Services, our C-Suite expertise, or learn more about our approach to Executive Search.

If you’re creating a new leadership role or strengthening your existing executive team, call us on 03303 359 818 or email connect@denholmassociates.com.