The opportunity you've been waiting for
Shape the future of enterprise IT support services within a major financial services environment, leading service design across internal teams and a key offshore Systems Integration partner.
What's in it for you
- 6 months initially / day rate / inside IR35
- Remote working with the need to be onsite 2-4 days per month
How you'll make your mark
This role is heavily focused on shaping, designing and assuring end-to-end IT service management processes and operating models within a complex outsourced environment.
Your experience:
- Proven IT Service Design leadership within large-scale outsourced / managed service environments
- Strong experience working with offshore SI partners
- Financial Services or Banking background essential
- Strong ITIL / ITSM expertise
Your responsibilities:
- Designing and implementing scalable IT service management processes
- Defining end-to-end service models, governance frameworks, SLAs and KPIs
- Assuring and challenging third-party service design deliverables
- Ensuring services meet operational, regulatory and audit requirements
- Driving best practice across Incident, Problem, Change, Request & Service Level Management
- Supporting service transition and operational readiness activities
Denholm's take
We're looking for someone who can operate confidently across senior stakeholders, internal technology teams and key external offshore SI partner, bringing strong service design expertise within regulated environments.
If you have the relevant skills and experience to fulfil this role please get in touch as soon as possible.
