Denholm Associates

Senior Commercial Relationship Performance Manager

Job Ref: 11086

The opportunity you've been waiting for

An £80m technology transformation is underway, delivered through a small number of strategic suppliers, including a major Systems Integration Partner. What it needs now is someone who can sit across the table from them and make the commercial terms hold up in practice.

This 12-month fixed term contract is for someone who reads contracts closely and can hold their ground in a room of senior supplier stakeholders.

How you'll make your mark

You'll take commercial ownership of the programme's key strategic suppliers, with particular focus on the main Systems Integration Partner. That means turning contractual commitments into measurable performance, and pulling the right lever the moment performance slips.

  • Own supplier performance against SLAs, KPIs and contractual milestones.
  • Translate complex contracts into clear, measurable deliverables.
  • Apply service credits, remedies and change control when performance falls short.
  • Lead escalation conversations with senior and C-suite supplier stakeholders.

Bring a track record of supplier performance management on large-scale technology or change programmes, and the gravitas to challenge sophisticated suppliers while holding your own with C-suite stakeholders.

Denholm's take

Most supplier roles ask you to pick a side: keep the peace, or keep the pressure on. This one asks for both, on an £80m programme where getting it wrong is expensive and visible.

Our client is midway through that transformation, delivered through a main Systems Integration Partner and a small group of strategic suppliers, and this 12-month role sits right at its commercial centre. If you know how to hold a supplier to account without burning the relationship down, I'd like to talk to you in confidence.

Andy MacEwan

Andy MacEwan

Hi, I'm here to help with this role

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