The opportunity you've been waiting for
This is a chance to own content that really matters: clear answers, plain language, and pages that help Golden Charter's customers make confident decisions. You'll have genuine input into how new journeys are designed and worded, working alongside UX, Compliance and Product from the very start.
Golden Charter's website and Funeral Director portal serve two very different audiences, which means the work is varied, the standards are high, and the impact of getting it right is easy to see.
How you'll make your mark
This is a role built on ownership and judgement.
What you'll own
- Own the accuracy and quality of every page across Golden Charter's D2C website and Funeral Director portal, from first build to final publish.
- Spot the friction points in customer journeys and rewrite them into clear, compliant copy that moves people forward.
- Shape new features and journeys alongside UX and Experience Design, from the first wireframe through to the live page.
- Sharpen on-page SEO across every update, working with the wider Digital team to align content with search intent.
- Hold the line on FCA and Consumer Duty standards, keeping plan details, pricing and product information accurate and auditable at every stage.
- Spot the gaps in CMS workflows and fix them, building publishing standards the wider team can actually follow.
What's in it for you
- Salary: circa £40,000.
- Hybrid working: remote with one day a week at Golden Charter's Glasgow head office.
- Salary: circa £40,000.
- Hybrid working: remote with one day a week at Golden Charter's Glasgow head office.
- Pension: 6% employer contribution
- Working week: 35 hours
- Leave: 28 days + flexible bank holidays + buy/sell scheme
- Health: Medicash covering dental, optical, physio, Virtual GP, 24/7 EAP
- Life assurance: 4x salary from day one
- Smart Flex: £1,000 annual allowance (gym, retail discounts, car leasing, Kids Pass, Gourmet Society)
- Perks: Weekly on-site massage
A bit more about Golden Charter
Golden Charter is one of the UK's largest providers of pre-paid funeral plans, working with a network of close to 2,900 independent funeral directors across the country. The business was set up by an association of independent funeral directors with one aim: protecting the future of local, often family-run funeral businesses. It's FCA-regulated, Glasgow-based, and trusted by over a million customers who've planned ahead through it.
That combination of scale, regulation and genuinely independent purpose is exactly why content here carries weight. Get it right, and it builds trust at one of the hardest moments in someone's life.
Denholm's take
What stands out about this one is the breadth. You'll be in the room when new journeys get designed, when compliance reviews happen and when SEO strategy gets set, with real ownership of the editing pen day to day. Few content roles in regulated financial services give you that much reach this early.
If you've got solid CMS experience, a sharp editing eye, and you're comfortable working within governance and compliance frameworks, we'd like to hear from you. Get in touch for a confidential conversation.
